🛍️ Return, Refund & Shipping Policy Thank you for shopping with A Ladies Boutique! We value every purchase and aim to provide you with a smooth, pleasant experience. Please read our policy carefully before placing an order. 1. Return & Refund Policy Customers should consider carefully before making any purchase. We do not accept cancellation or return requests unless the item you received differs from what you ordered. If you received an incorrect item, please contact us at 📞 +6011-6557 8728 ( WhatsApp) Provide the following details: Your order number / Details and photo of the incorrect item / Your order invoice Our team will review your request. To be eligible for a return: a. The item must be unused and in the same condition as received. b. It must also be in its original packaging. c. If an item cannot be replaced, the purchase price will be refunded to your original payment method within a few working days. Once your returned item is received and inspected, we will notify you by WhatsApp regarding approval or rejection of your refund. 2. Shipping Policy We want your orders to reach you quickly and safely. Here’s what you need to know about our delivery process: a. Order Processing Time All orders are processed within 1–2 working days after payment confirmation. We do not process or ship on Sundays or public holidays. Once shipped, you’ll receive a tracking notification via email or message. b. Delivery Time (Malaysia) Estimated delivery after dispatch: West Malaysia: 2–5 working days East Malaysia (Sabah & Sarawak): 3–7 working days Delivery times may vary due to courier service and weather conditions. c. Shipping Fees 📦 Free shipping for orders above RM120 (West Malaysia) 📦 Free shipping for orders above RM150 (Sabah & Sarawak) 🚚 Flat rate RM7 for orders below RM120 (West Malaysia) ✈️ RM14 for East Malaysia (Sabah & Sarawak) d. Delivery Address Please double-check your address and contact number at checkout. We are not responsible for delayed or lost parcels caused by incorrect address information. e. Damaged or Lost Parcels If your parcel is damaged or missing, please contact us within 3 days after receiving (or expected delivery date) with: Your order number / A photo of the damaged item or parcel / We will liaise with the courier to resolve the issue promptly. 3. Contact Information For any return or shipping inquiries, you may reach us via: 📍 A Ladies Boutique 31-01 Jalan Indah 13/3, Taman Bukit Indah, 81300 Skudai, Johor. 📞 +6011-6557 8728 📧 [email protected] 🕒 Business Hours: 11am – 7pm 💻 Website: https://aladiesboutique.boutir.com/